Help Center

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Help Center

OneRoom Partners

OneRoom Partners

Using OneRoom to record services? Find helpful guides and troubleshooting advice here.

Before a Service

How the invitation for family contact works

How to add a family contact to a scheduled service

How to copy a service link for your obituary page

How access levels work

How to login to the OneRoom console

How to create a new event

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During a Service

How to extend or stop the streaming time for a service

After a Service

How to download a service

How do I add download access for someone on an invitee list?

How to view stats or analytics for live-streams

How to upload a pre-recorded service

How to edit an existing event

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Managing your Account & Users

How to change your account password

What's the difference between a Venue Admin login and Funeral Director login?

Remote Streaming

How to download and log in to the remote app

How to start a remote stream

How to upload a backup of your remote event

Remote Stream Checklist

How to run a remote live service

How to schedule a remote live event

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Marketing Resources

How to talk to families about live streaming and recording

Family flyer request form

Service descriptions and images for your website

Video to play in the waiting or arrangement room

A blog for your funeral home's website

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Best Practice Tips

How to schedule a test event

Best Practices – In Chapel

Best Practices - Remote Streaming

Streaming tips using the OneRoom App