Best Practice Tips
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      Streaming tips using the OneRoom App

      5 tips to make sure you have the best experience possible when streaming with the OneRoom App

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      The OneRoom App is designed to allow Funeral Directors to record, stream, and manage funeral services with their mobile device. 

      While OneRoom In-Chapel will automatically record and stream a service via fixed cameras on the day it is scheduled, the OneRoom App allows you to stream from any location that has an internet connection using your mobile device as the camera.

      Current customers use the OneRoom App to stream graveside, receptions, and many more indoor and outdoor locations. Think of all of the new locations you now have the ability to include remote family members in!

      You can download the OneRoom App today for free via the Apple App Store (for Apple devices) .

      Here are 5 tips make sure you have the best experience possible when streaming with the OneRoom App:

      1. When it comes to audio, closer is better

      • Place the mobile device approximately 10-15 feet/3-4.5 meters from the area where people are speaking
        • Ideally, it is in the front but off to the side of the podium
      • The best way to optimize the view is to run a test stream before the service



      OneRoom Off-Site mobile kit


      2. Make sure your mobile device is using the latest update

      • The OneRoom remote app only supports Apple devices
      • Make sure it is updated to iOS 17.0 or later
        • To check which version of your operating system you’re running on your device:
          • Settings ➔ General ➔ About ➔ Scroll down to see which iOS version you’re currently running

       

       

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      3. When using the “Add 15” button, make sure you have at least 5 minutes left in the service

      • If a service appears to go longer than expected, use the "+15 minutes" button in the bottom right corner
        • Do not wait until the last minute, make sure you are extending at least 5 minutes before the scheduled end time
      • You must extend from:
        • The device that is currently streaming or
        • The web-based OneRoom console
        • You cannot extend from another mobile device using the OneRoom remote app
      • Best practice: always schedule remote live services longer than the anticipated end time
        • If there is no wifi/cell coverage, the "+15 minutes" button will not be available
        • This will ensure that no matter what, the entire service will be captured

       

      4. The OneRoom remote app is always recording in the background

      • If there is spotty connectivity or no wifi/cell coverage available, you can upload the local recording from your device


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      A few more tips for remote streaming success: 

      • Put your mobile device on “Do Not Disturb” mode to avoid any interruptions during the stream.
      • Close all other apps before streaming the service to make sure the OneRoom App doesn’t have to fight for hardware resources.
      • Make sure your mobile device is fully charged before streaming.

      We hope these tips will help you make the most out of the OneRoom App.