We have found that the funeral home partners who simply mention live streaming and recording as an option have a very high success rate.
We understand it’s not always easy to know what to say when you don’t want to come across as pushy or overwhelm the family with options.
So here are 3 resources - to help integrate this into your arrangement calls:
1. How to talk to families - role play
2. Some easy ways to add streaming and recording to your call script
A natural way to introduce the topic can be to point out the cameras during the tour of the chapel and facilities.
Then talk about it in the arrangement meeting, just as you would floral or memorialization.
A simple question can help assess the need -
“Will you have any loved ones who can’t attend the service due to distance, scheduling, or health?”
If yes → “We can record the event so these friends and family can still attend as online guests.
Let them know the benefits for them -
“Recording is also for close family.”
“Even when present for a service, family and friends often feel unable to take it all in and wish they could revisit it afterward. We often find those who record will watch the service, again and again, allowing themselves the time to truly grieve in the way best for them.”
“Would you be interested to have the service recorded so can reflect back on the stories and memories shared about your loved one?”
And for those thinking of future generations -
“Are there young children or grandchildren who you might wish to share the stories and memories from the service so they can learn more about <the deceased>?”
3. How to talk to families PDF Flyer Download
(Half letter size - 8.5 × 5.5 inch)