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      How do I add download access for someone on an invitee list?

      Not all invitees have download access automatically, so here's how to change access types

      There are three different types of access for any given person.
      The three types are:

      • Family Contact - Has full access to watch live/later, and download via email invite
      • Guest - Has access to watch live/later, but not download
        • This is the distinction for a guest who has registered to watch
      • Invited Guest - Has access to watch live/later, but not download
        • This is the distinction for a guest who has received the email invite
      • Funeral Director - Has access to watch live/later, and download via OneRoom console
        • Funeral Directors can also make adjustments to the Contact List, such as change access level for any invitee, add or remove invitees.

      • Event Organiser - Has access to watch live/later, but not download
        • This access does not grant any admin capabilities

      For someone to be able to download, they need to be set as a 'Family Contact'.

      1. Log into the OneRoom Admin website with your admin login details (contact us if you're not sure about this)
      2. Locate the service in question on the calendar, or by searching the surname in the top-right corner, and click on the service.
      3. On the service's overview page, scroll down to the invitee list or 'Event Contacts'.
      4. If the person you wish to provide Download access to is already listed, check that their 'Access' is listed as 'Family Contact'. If it's not, click the Edit icon on the right hand side next to the appropriate person.
        (If the person in question is not listed, click the 'Add Contact' button above the existing list.)
      5. This will open a pop-up window. Select the drop-down box next to 'Access' and change it to 'Family Contact', then click Save.
        (If you're adding a new person, fill in the Name and Email details too)
      6. Now that you have enabled download access, you can send them the Download Email which provides them with a direct link to our download purchase page. To do so, make sure they are 'ticked' on the invitation list and then click the 'Download Email' button seen in the picture on step 3