How do I add download access for someone on an invitee list?

To allow someone to download a recording, their access level must be set to Family Contact. Follow these steps to check and update their access.

Important Note on Access Types

• Only Family Contacts can download recordings.
• Other roles include Guest, Invited Guest, Funeral Director, and Event Organizer, each with specific permissions for viewing and managing the event.

Steps to Add or Update Download Access

1. Log into the OneRoom Admin website with your admin login details (contact us if you're not sure about this)
2. Locate the service on the calendar, or by searching the surname in the top-right corner, and click on the service.

On the service's overview page, scroll down to the 'Event Contacts' section

If the person is already listed:

• • Check their access level under the "Access" column.
  • If not set to Family Contact, click the Edit icon next to their name. You will then see a pop up where you can change their access level. 

   

  If the person is not listed:

  • Click Add Contact at the top of the list.
  • Fill in their Name, Email, and set their access to Family Contact.
  • Click Save.

4.   Send the Download Email

• To the right hand side by the family contact, you will see a download icon.
• Click the download icon to send them an email that includes the link to download the recording.