Misc. Q&A's, click on any question below and it will take you to the answer.
Questions
- Can I switch camera views?
- Can I find out more about the Funeral Home where the service is being held?
- Can I find out more about this service?
- Can I use Google Chromecast to watch the service on my TV?
- Can I be seen or heard while watching a stream?
- What devices can I use to watch the service?
- Can I watch the service later, when the service has finished?
- Will watching a service use data on my mobile device?
- What speed does my internet need to be?
- I downloaded the recording but can't find it - where has my download gone?
- How long will the download take?
- I have already paid the download fee but I want to download again - how can I get the download links?
- Can I download recordings from all cameras?
- What if my download link expires?
Answers
Can I switch camera views?
Many homes provide multiple camera views and/or a view of the tribute media. You can change the view by clicking the camera icon at the bottom right of the stream page and selecting the camera you wish to view.
Can I find out more about the Funeral Home where the service is being held?
Yes, If you hover your mouse over the Venue tab at the top of the screen details about the home will be displayed on the screen.
Can I find out more about the service?
If you hover your mouse over the Event tab at the top of the screen, details about the service will be displayed. There may be an "Online Tributes" button you can click to access the tribute/memorial site on the funeral home's website. This will be displayed in a separate tab on your browser and you can click back to the tab showing the video.
Can I use Google Chromecast to watch the service on my TV?
Currently, we don't have the ability to cast our web viewer directly to a Chromecast device. However, if you're viewing the stream on Google Chrome on a PC or Mac, it's possible to Cast Google Chrome itself to a Chromecast device. For more info on this, refer to Google's help here.
Can I be seen or heard while watching a stream?
No, viewers cannot be seen or heard or heard by other viewers or chapel attendees through a OneRoom stream.
What devices can I use to watch the service?
Most modern devices including PCs, Macs, iPhones and Android devices will work. Ensure you are using an up-to-date internet browser.
Check browser detail using this link - whatsmybrowser.org
Following are links to access major browsers where you can download current versions (ensure you download the correct version for your device).
Can I watch the service later, when the service has finished?
Yes, you can access the archived recording once the service is over. This will be accessible for up to 3 months following the live stream.
If the service is no longer accessible and you wish to download it, please contact us.
Will watching a service use data on my mobile device?
Yes, streaming a service will consume mobile data. A typical service may consume about 1GB of data.
If you do not have enough data available on your mobile plan, consider switching your connection to WiFi
What speed does my internet need to be?
To view the service without disruption, you will need a minimum of 512Kbps or 0.5Mbps. Our streaming website will automatically seek the highest speed available on your device to give the best viewing experience.
If the speed seems too low, click the "Settings" cogwheel icon in the bottom utility bar of the viewing screen and select 720p if it's available. If 720p is not presented, the speed may be restricted at the funeral home or on your viewing device.
Check your internet speed using this link - speedtest.net
I downloaded the recording but can't find it - where has my download gone?
The download location depends on where your default download location has been set within your own internet browser settings. Most browsers will download files to your ‘Downloads’ folder on your PC, Mac or mobile device.
If you can’t locate it, try downloading again. If you’re still having trouble contact us here.
How long will the download take?
Video files can be large and depending on your internet speed may take some time to download. Please make sure your device is plugged in and can be left to complete the download process.
I have already paid the download fee but I want to download again - how can I get the download links?
Contact us with your contact information, and details of the service recording you require
Can I download recordings from all cameras?
Yes, you will have the option to download all available camera views.
What if my download link expires?
Download links will remain active for 7 days. If you have received download links but they have expired or no longer work, please contact us.
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