I'm getting an error message, what does it mean?

“Stream starts at…” - The service hasn’t yet started. You are on the right page - it will start automatically. If you believe it should have started already, try refreshing your page.

“Streaming has ended, video is being archived now” - the service has concluded, and the recording will be available soon - usually within 10 - 30 minutes.

“This camera is temporarily unavailable” - There may be a connection issue on a single camera. If all camera views are unavailable, please contact us.

This error message can also happen if using an unsupported internet browser.

All major browsers are supported by OneRoom, though older versions may present issues. You may need to confirm your browser version and update if it is too old.

Check browser detail using this link: www.whatsmybrowser.org

Following are links to major browsers where you can download current versions (ensure you download the correct version for your device).


Microsoft Edge