Accessing a Service
OneRoom does not provide direct access to streams. You will need to access the service through one of the following options:
1. Using an Email Invitation
If you’ve received an invitation email, look for the “View the Service” button.
- Click the button to go directly to the live-stream page.
- From there, register to view the service.
2. Using a Direct Link
A direct link may be provided by the next of kin or posted by the funeral director on the funeral home’s obituary page.
- Click the link to access the live-stream page and complete the registration form.
What If I Don’t Have an Email or Link?
Contact the funeral home or organizers arranging the service.
- For privacy reasons, OneRoom cannot provide access directly.
What to Expect Once You Have Access
Guest Registration
The first time you view a service, you’ll be prompted to fill out a short registration form with your details. Follow the on-screen instructions for smooth access.
Welcome Page
If the service hasn’t started yet:
- The link will take you to a Welcome Page with a countdown timer.
- You do not need to click anything on this page.
- The stream will start automatically once the scheduled start time is reached, or when the countdown timer reaches zero.
Live-Stream Page
If the service has started:
- You will be taken directly to the live-stream to watch the service in progress.
Replay Page
If the service has ended:
- You’ll see the recording, available to watch for up to 90 days.
- Note: Families or funeral directors may remove recordings earlier than 90 days.
Need Help?
If you're still having trouble viewing the service, send us a message using the form below. We’ll respond quickly, usually within 5–10 minutes.